Live chat and conversations that close more sales.
Talk to customers in real time across live chat, order conversations and an embeddable storefront widget that even greets logged-out visitors. AI can answer instantly, agents take over when needed, and service orders get their own thread to deliver work, propose charges and handle refunds.
“Talk to customers in real time across live chat, order conversations and an embeddable storefront widget that even greets logged-out visitors. AI can answer instantly, agents take over when needed, and service orders get their own thread to deliver work, propose charges and handle refunds.”
Messaging, end to end
One connected flow — no glue code, no exports, no second system to keep in sync. Here is the journey, step by step.
Capture
Messaging brings the data it needs together automatically, in real time.
Process
Rules, approvals and validation move work forward without manual glue.
Automate
Built-in AI handles the repetitive steps and surfaces what needs a human.
Prove
Dashboards, alerts and an audit trail keep every change accountable.
How Messaging is built
Purpose-built pillars on one shared, audit-proof data core — not a bolt-on, not a sync.
Core records
Embeddable storefront chat widget · AI replies that hand off to agents
Automation
Real-time typing, read receipts, attachments · Per-order conversations for services
Insight & control
Deliver work, propose charges, refunds · Auto-close idle chats, assign agents
Everything Messaging gives you
No upsells, no add-on tiers — every capability below is included.
What you get inside Messaging
Every capability — built in, turned on, ready to use from day one.
Embeddable storefront chat
Embeddable storefront chat widget
AI replies that
AI replies that hand off to agents
Real-time typing, read
Real-time typing, read receipts, attachments
Per-order conversations for
Per-order conversations for services
Deliver work, propose
Deliver work, propose charges, refunds
Auto-close idle chats,
Auto-close idle chats, assign agents
Your Messaging copilot
Built-in AI drafts, summarises, scores and flags anomalies across Messaging — so the routine work completes itself and your team acts on what matters.
- Saves hours of busywork
- Fewer manual errors
- You stay in control
Teams that rely on Messaging
Three real-world ways Messaging earns its place on your stack.
Small business
Get productive fast — Messaging ships with sensible defaults and minimal configuration.
Growing team
Add more users, approval chains and reports as you scale — without a rebuild.
Enterprise
Multi-site, role-based access and full audit trails — Messaging handles the complexity so your teams don't.
One platform, zero integrations
Messaging shares the same database and login as every other module — so data flows the moment it is created. Connect nothing, configure nothing.
Messaging + the rest of your platform
Built on one shared data core — every module below connects with zero configuration.
AI Intelligence
Surfaces insights and automates repetitive steps in Messaging without extra setup.
Notifications
Delivers real-time alerts and updates from Messaging to staff and customers on their preferred channel.
Accounting
Receives financial events from Messaging and posts them to the double-entry ledger automatically.
Made easier for teams who run Messaging day to day
AI-assisted, connected to everything, effortless to manage.
Common questions about Messaging
Run Messaging on the platform you own.
Messaging works out of the box with the rest of your Store Console — one platform, one login, no integrations. 14-day free trial · 30-day money-back.