Order Management

Order Management

All customer orders are managed from Orders → Orders. This is your central hub for fulfillment, refunds, and customer communication.

Order List View

The default view shows orders sorted by newest first. Available filters include:

• Date range
• Order status (Pending, Processing, Shipped, Delivered, Cancelled, Refunded)
• Payment status (Paid, Pending, Failed, Refunded)
• Customer name or email
• Order channel (Online, POS)

Order Statuses

• Pending — Awaiting payment confirmation
• Processing — Payment received, preparing to ship
• On Hold — Manual review required
• Shipped — Dispatched with a tracking number
• Delivered — Confirmed received by customer
• Cancelled — Order cancelled (auto or manual)
• Refunded — Full or partial refund issued